Overview
The error "invalid email or password" can occur when attempting to log in after a password reset. Correcting the email address to match the registered account should resolve the error.
Resolution Steps:
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Verify Email Address:
- Ensure the email address used for login matches the registered account email.
- Double-check for any typos, especially in names or domain parts.
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Correct Email Address:
- Update the login attempt to use the correct email address.
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Attempt Login Again:
- Use the corrected email address along with the most recently reset password.
- Confirm successful login without receiving the error message.
Verification:
- Ensure login is successful and no error messages appear.
- Verify that the correct email address is saved in any password management tools to prevent future issues.
Note: If the error persists after correcting the email address, ensure there are no additional typos or contact support for further assistance.
Frequently Asked Questions
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- How do I know if this error applies to my situation?
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- You'll see the "invalid email or password" error when trying to log in after a password reset. Double-check your email address for typos.
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- What if I continue to receive the error after correcting my email address?
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- Ensure there are no additional typos in your email or password. If the issue persists, contact support for further assistance.
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- How can I prevent this issue in the future?
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- Verify and save the correct email address in your password management tool to avoid typos during login attempts.
Priyanka Bhotika
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